Question 1

Are DTP Jewellery pieces waterproof?

Accepted Answer

Yes. Every piece from DTP Jewellery is 100% waterproof and tarnish-resistant, made to be worn daily in the shower, gym, or outdoors without fading.

Question 2

Are your products hypoallergenic and safe for sensitive skin?

Accepted Answer

Absolutely. All DTP Jewellery items are hypoallergenic and nickel-free, crafted from premium stainless steel or 925 sterling silver with skin-safe gold plating.

Question 3

Do you offer a warranty?

Accepted Answer

Yes. Every purchase includes a lifetime warranty covering colour fading and breakage. Simply contact our support team if any issue arises.

Question 4

What are your shipping times and costs?

Accepted Answer

We offer free UK shipping on all orders over £50. Standard delivery takes 2–4 business days, and international shipping options are also available at checkout.

Question 5

Can I return or exchange my jewellery?

Accepted Answer

Yes. We offer easy 30-day returns or exchanges if your jewellery isn’t perfect. Items must be unused and in original packaging.

Question 6

How should I care for my DTP Jewellery pieces?

Accepted Answer

Our jewellery is made to last — waterproof, tarnish-resistant, and sweat-proof. You can wear it daily, even in the shower. For extra shine, gently wipe with a soft cloth after wearing.

Question 7

Can I wear DTP Jewellery in water or while exercising?

Accepted Answer

Yes. All DTP Jewellery is 100% waterproof and designed for active, everyday wear — from the gym to the pool, it won’t fade or tarnish.

Question 8

What materials do you use in your jewellery?

Accepted Answer

We use premium 925 sterling silver and stainless steel, plated with real 18K gold or rhodium for lasting brilliance. Every piece is hypoallergenic and nickel-free for sensitive skin.

Question 9

Does my purchase come with a warranty?

Accepted Answer

Yes. All DTP Jewellery items include a lifetime warranty covering colour fading, breakage, and manufacturing defects. We’re committed to lifetime quality.

Question 10

What should I do if my jewellery loses shine or gets scratched?

Accepted Answer

Simply contact our customer support team — we’ll guide you through a quick care routine or arrange a replacement under our lifetime warranty.

Question 11

How long does delivery take?

Accepted Answer

We ship orders within 1–2 working days. UK delivery usually arrives in 2–4 business days, and international orders take 5–10 days depending on location.

Question 12

Do you offer free shipping?

Accepted Answer

Yes — DTP Jewellery offers free UK shipping on orders over £50. Standard and express delivery options are available at checkout for your convenience.

Question 13

What is your return and exchange policy?

Accepted Answer

We offer 30-day hassle-free returns and easy exchanges if your jewellery isn’t perfect. Items must be unused, in their original packaging, and returned within 30 days of delivery.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, PayPal, Shop Pay, Google Pay, and Apple Pay. All payments are encrypted and 100% secure.

Question 15

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. International shipping costs and estimated delivery times are displayed at checkout, and all orders include tracking for peace of mind.

Question 16

Is DTP Jewellery real gold and silver?

Accepted Answer

Yes. We use genuine 18K gold plating over premium stainless steel or certified 925 sterling silver. Each piece is designed for lasting brilliance and waterproof durability.

Question 17

Are your moissanite and gemstone pieces authentic?

Accepted Answer

Absolutely. All moissanite stones used by DTP Jewellery are genuine and precision-cut for diamond-grade sparkle. Each gemstone is ethically sourced and quality checked for brilliance.

Question 18

Where is DTP Jewellery made?

Accepted Answer

Our collections are crafted by expert jewellers using high-grade materials and advanced waterproof technology. Every piece undergoes strict quality control before reaching you

Question 19

Is your jewellery ethically sourced?

Accepted Answer

Yes. DTP Jewellery partners only with verified suppliers who follow ethical and sustainable production standards — ensuring beauty without compromise.

Question 20

Do your products come with certificates or proof of quality?

Accepted Answer

Yes. Selected moissanite and fine-jewellery pieces include authenticity cards or digital certificates confirming stone grade, metal type, and craftsmanship.

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Blue Moissanite Ring 5 Carat Sapphire | DTP Jewellery

Blue Moissanite Ring 5 Carat Sapphire | DTP Jewellery

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