Welcome to our Jewellery FAQs — find quick answers about orders, shipping, returns, exchanges, and care for your DTP Jewelry pieces.
💎 Orders & Shipping
Q: Where do you ship from?
A: We ship directly from our trusted fulfilment partners to ensure faster delivery.
Q: How long will my order take to arrive?
A: Standard international shipping takes 7–15 business days, depending on your country. You will receive tracking details as soon as your order is dispatched.
Q: Do you offer free shipping?
A: Yes! We regularly offer free shipping promotions — check the banner at the top of our website for the latest updates.
💎 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window on all unworn jewellery. To request a return, please contact us at returns@dtpjewellry.com with your order number.
Q: Can I exchange an item?
A: Yes — if you’d like a different size or style, simply return your original item within 30 days and we’ll process an exchange.
💎 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, and other secure methods at checkout.
Q: Is my payment secure?
A: Yes, all payments are protected with SSL encryption for your security.
💎 Product Care
Q: How do I care for my jewellery?
A: To keep your jewellery shining:
Q: Is your jewellery waterproof?
A: Many of our pieces are made to be durable and tarnish-resistant, but we recommend avoiding prolonged contact with water for maximum longevity.
💎 Contact Us
Still have questions? Reach out anytime:
📧 info@dtpjewellry.com
📧 orders@dtpjewellry.com
📧 returns@dtpjewellry.com