FAQs

✨ FAQs Page

Frequently Asked Questions

💎 Orders & Shipping
Q: Where do you ship from?
A: We ship directly from our trusted fulfilment partners to ensure faster delivery.

Q: How long will my order take to arrive?
A: Standard international shipping takes 7–15 business days, depending on your country. You will receive tracking details as soon as your order is dispatched.

Q: Do you offer free shipping?
A: Yes! We regularly offer free shipping promotions — check the banner at the top of our website for the latest updates.

💎 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window on all unworn jewellery. To request a return, please contact us at returns@dtpjewellry.com with your order number.

Q: Can I exchange an item?
A: Yes — if you’d like a different size or style, simply return your original item within 30 days and we’ll process an exchange.

💎 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, and other secure methods at checkout.

Q: Is my payment secure?
A: Yes, all payments are protected with SSL encryption for your security.

💎 Product Care
Q: How do I care for my jewellery?
A: To keep your jewellery shining:

• Store in a dry place, away from direct sunlight

• Avoid exposure to perfumes, lotions, or harsh chemicals

• Clean gently with a soft cloth

Q: Is your jewellery waterproof?
A: Many of our pieces are made to be durable and tarnish-resistant, but we recommend avoiding prolonged contact with water for maximum longevity.

💎 Contact Us
Still have questions? Reach out anytime:
📧 info@dtpjewellry.com
📧 orders@dtpjewellry.com
📧 returns@dtpjewellry.com